Placing an Order
Please note: Fairy Gardening, Inc. is a wholesale company selling only to resellers. Customers will be asked to supply an EIN number and resale certificate.
Orders may also be placed via fax, email or phone.
- 970.701.1127 phone
- 970.776.4767 fax
TERMS & CONDITIONS
MINIMUMS: Opening orders require a $300 minimum. Reorders require a $100 minimum.
TURNAROUND: Orders including Fairy Flowers® will usually ship the Monday after the order is received. Orders received on Mondays and Tuesdays may be able to be shipped the same day depending on the number of days it takes to deliver to your location from Colorado. Orders that do not include flowers usually ship within 5 business days. Please note: Due to high volumes during the spring season and prior to the holidays, shipping may take up to two weeks. Please order items as early as possible to avoid delays during these times.
BACK ORDERS: All back orders under $50.00 or more than 90 days old will automatically be cancelled. All other back orders will be sent as product becomes available.
BAR CODES: Each item in the Fairy Gardening® product line comes with a hangtag and bar code. Finished Fairy Flowers® plants come with bar code stickers.
DAMAGED MERCHANDISE: Please report all damaged merchandise within 10 days of receipt.
DISCOUNTS: Failure to pay in full within the terms of an invoice will result in the loss of any and all discounts. A revised invoice will be issued at full price.
LATE & RETURNED PAYMENTS: Past due amounts are subject to a service charge of 2%. Annual rate of 24%. Returned check fee: $30.
LIMITED WARRANTY: Fairy Gardening, Inc. warrants its products for one year against defects in materials and workmanship. Rust is excluded.
ORDER CANCELLATION: Standard orders must be cancelled in writing at least seven business days prior to the ship date. Custom orders requiring special boxing or packaging must be cancelled at least 14 business days prior to the ship date. Orders not cancelled within this time frame will be subject to a 20% restocking fee.
PAYMENT: A credit card will be required for all initial orders. Fairy Gardening, Inc. accepts American Express, Discover, MasterCard and Visa. Net-30 terms are available upon credit approval for subsequent orders.
PRICES: Prices are subject to change without prior notice.
RETURNS: Returns will be subject to a 20% restocking fee.
SHIPPING: Orders are shipped via commercial carrier or FedEx Ground from Colorado. Finished Fairy Flowers® can be shipped to all US states except Hawaii. Pre-finished Fairy Flowers® (plugs) can be shipped to the US, Canada and Mexico.